IT service provider for Australian businessesIT services with the response times written down.
$150 per user, per month buys a service desk with published targets, Modern Workplace implementation, a 24/7 security operations centre and Microsoft 365 backup. Hardware and licences are resold at cost.
Based in South Melbourne. Onsite across greater Melbourne, remote support for Sydney, Brisbane, Adelaide and regional Victoria.
Service levelsMon–Fri 8:30–5:30 · SOC 24/7
- Response target 15min A whole team can't work
- Response target 30min One person can't work
- Response target Samebusiness day Everything else
- Monitoring 24/7 Security alerts triaged, weekends included
Six services. Each one says what it costs.
Every client gets the full catalogue. Five services sit inside the per-user fee. The sixth, procurement, passes hardware and licences through at the price we pay.
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SVC-01
IT support and service desk
A service desk with response targets written down, remote fixes first and scheduled onsite visits. Ask as often as you need to: there is no per-ticket charge.
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SVC-02
Modern Workplace and Microsoft 365
Mail, files, devices and sign-in on Microsoft 365, Intune, Entra ID and Autopilot, rolled out in stages and written down. Implementation sits inside the per-user fee.
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SVC-03
Cyber security and 24/7 SOC
Defender for Endpoint P2 on every managed device, a human SOC watching around the clock, and a baseline mapped to the ACSC Essential Eight.
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SVC-04
Backup and disaster recovery
Microsoft 365 data copied outside your tenant, with restore tests run on a schedule. The latest test result sits in your register.
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SVC-05
IT procurement at cost
Laptops, hardware and Microsoft licences resold at the price we pay. Our income is the per-user fee and nothing else.
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SVC-06
IT strategy and roadmap
A quarterly roadmap conversation, budgeting help, a documentation register you own, and vendor liaison so you stop being the go-between.
One number per person.
Melbourne businesses typically pay $110 to $220 per person, per month for fully managed IT, depending on what is bundled. Ours is $150, with the bundle listed in full.
Nothing is billed per request, after-hours work carries no loading, and we add no margin to anything we resell. The agreement is six pages of plain English and runs month to month.
See pricing and the quote comparison helper →Included
Resold at cost
- Laptops and other hardware
- Microsoft licences (at our CSP price)
Never charged
- Per-ticket charges
- After-hours loading
- Exit fees
- Markup on hardware or licences
From first look to steady state in about three weeks.
- Days 1–3
Free read-only assessment
We review your current setup without changing anything. The findings are yours whether or not you go ahead.
- Days 4–7
Written fixed-price plan
What we found, what we would change, and what any one-off work would cost, in writing.
- Days 8–21
Cutover
Admin access is transferred, the security baseline goes on, devices are enrolled in stages, and staff receive a one-page explainer.
- Day 22 onward
Steady state
A five-minute monthly report, plus a roadmap conversation every quarter.
Common questions.
What is included in the $150 per user fee?
The service desk, security with the 24/7 SOC, Modern Workplace implementation and management, Intune device management, monitoring, Microsoft 365 backup that is restore-tested on a schedule, a monthly report, and the projects scoped in your quarterly roadmap.
What is charged on top?
Hardware and Microsoft licences, both at cost with zero markup. Nothing is billed per ticket, and work outside hours carries no loading.
How quickly do you respond?
When a whole team can't work, within 15 minutes. When one person can't work, within 30 minutes. Everything else, the same business day. Security alerts are triaged 24/7, including weekends.
What counts as a whole team not being able to work?
A problem that stops a group of people doing their jobs at once, such as email down for the office or the internet out at a site. If only one person is affected, it falls under the 30-minute target.
Ask for a quote with the service levels attached.
Tell us how many staff you have and what you run today. You will hear back within one business day, and if we are the wrong fit we will tell you.