Business IT services, listed with their costs and standards
Six services make up what we do. Each entry shows what it costs and the standard it is held to. Every client gets all six.
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SVC-01
IT support and service desk
A service desk with response targets written down, remote fixes first and scheduled onsite visits. Ask as often as you need to: there is no per-ticket charge.
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SVC-02
Modern Workplace and Microsoft 365
Mail, files, devices and sign-in on Microsoft 365, Intune, Entra ID and Autopilot, rolled out in stages and written down. Implementation sits inside the per-user fee.
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SVC-03
Cyber security and 24/7 SOC
Defender for Endpoint P2 on every managed device, a human SOC watching around the clock, and a baseline mapped to the ACSC Essential Eight.
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SVC-04
Backup and disaster recovery
Microsoft 365 data copied outside your tenant, with restore tests run on a schedule. The latest test result sits in your register.
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SVC-05
IT procurement at cost
Laptops, hardware and Microsoft licences resold at the price we pay. Our income is the per-user fee and nothing else.
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SVC-06
IT strategy and roadmap
A quarterly roadmap conversation, budgeting help, a documentation register you own, and vendor liaison so you stop being the go-between.
Hardware and Microsoft licences are the only items billed on top of $150 per user, per month, and both are at cost. Response targets are explained on the service levels page.
Ask for a quote with the service levels attached.
Tell us how many staff you have and what you run today. You will hear back within one business day, and if we are the wrong fit we will tell you.