IT strategy, roadmap and documentation
Once things are stable, the useful work is planning: what needs replacing, what it will cost, and who is chasing the suppliers. That is this service, and it is in the fee.
A quarterly roadmap
Every quarter we sit down with you and agree what comes next. Projects are scoped in the roadmap, so planned work is part of the service and you see it coming.
Budgeting
Device lifecycles, licence renewals and planned projects come together into a forward view of IT spend. Hardware and licences are at cost, so the figures in the plan are the figures you pay.
Your documentation register
We keep one register for your business and review it monthly. You can export it on request. It records:
- every device and where it is in its lifecycle
- admin accounts
- licences and renewal dates
- network, internet and phone details
- backups and the date of the last restore test
- every change we make
Vendor liaison
Your internet provider, phone system supplier and practice or line-of-business software vendor all need someone to call them. We keep the account details on file and do the calling, so you are not stuck in the middle.
Reporting you will actually read
Each month brings a report that takes about five minutes to read, and each quarter brings the roadmap conversation. That is the whole reporting rhythm.
Ask for a quote with the service levels attached.
Tell us how many staff you have and what you run today. You will hear back within one business day, and if we are the wrong fit we will tell you.