About IT Service Provider
A service for organisations that have grown past one IT person or break-fix support, run by a team that takes full ownership of their IT.
Who runs it
IT Service Provider is operated by Jinba IT Pty Ltd (ABN 52 638 452 114), based in South Melbourne, Victoria. IT Service Provider is the name Jinba IT uses for this service. Every enquiry sent through this site is answered by Jinba IT, which delivers the work. Jinba IT is a Microsoft CSP partner.
Who it is for
Organisations growing quickly, usually somewhere between 10 and 150 staff, whose IT was set up for a much smaller team. We've seen a five-person business, with one person called in for break-fix, grow into an 80-seat company that suddenly needed its IT structured and brought up to standard quickly.
Under about five staff, break-fix help usually costs less, and we will say so.
How we work
- Full ownership. One team responsible for the whole environment. We don't offer co-managed arrangements.
- Written response targets. When a whole team can't work, we respond within 15 minutes. When one person can't work, within 30 minutes. Everything else, the same business day. Security alerts are triaged 24/7, including weekends.
- One price. $150 per user, per month, with hardware and licences at cost.
- Your records stay yours. The register can be exported on request, and everything is handed over if you leave.
- Straight answers. When something goes wrong on our side, we tell you.
Where we work
Onsite across greater Melbourne, scheduled as needed, including office moves, fitouts and new sites. Teams in Sydney, Brisbane, Adelaide and regional Victoria are supported remotely, and most problems are fixed remotely within the hour anyway.
Hours
The service desk works Monday to Friday, 8:30am to 5:30pm Melbourne time. Security monitoring runs 24/7.
Tell us where you are and how fast you're growing.
A rough headcount now and in a year is enough to start. We usually respond same day, and if a provider isn't right for you yet, we will say so.