What we take ownership of
Full ownership means one team is responsible for the whole environment, end to end. These are the areas we hold:
| Area | What that includes |
|---|---|
| Microsoft 365 tenant | Admin access, tenant settings, mail flow, Teams, SharePoint and OneDrive. |
| Identity | Entra ID accounts, Conditional Access, enforced MFA, legacy authentication blocked, starters and leavers. |
| Devices | Intune enrolment, encryption, patching and policy checks, Autopilot for new laptops, remote wipe. |
| Security | Defender for Endpoint P2, attack surface reduction rules, the 24/7 cybersecurity remediation SOC, the Essential Eight mapping. |
| Licensing | Microsoft licences at our CSP price, seat counts and renewal dates. |
| Suppliers | Your internet provider, phone system and practice or line-of-business software. We keep the account details on file and do the ringing. |
| Backups | Independent Microsoft 365 backup outside the tenant, with scheduled restore tests. |
| Documentation | The register: devices, admin accounts, licences, network and phone details, backups and every change. |
| Planning | The quarterly roadmap, budgeting for devices and renewals, and your 24/7 client portal. |
What you still control
- Decisions. What to spend, which projects go first, and when. We're not afraid to push back on things that will be valuable to you, even if you can't immediately see why. The final call is yours.
- Policies. Who can reach which data, what staff may install, how devices may be used. We draft and apply them once you approve.
- The records. Your documentation register can be exported whenever you ask, and every credential, document and configuration record is handed back if you leave.
- The relationship. The agreement is month to month with a month's notice and no exit fee.
Why one owner moves faster
When responsibility is split between a part-time IT person, a break-fix technician, a phone supplier and whoever set up the tenant, every problem that crosses a boundary starts with a question: whose is this? A suspicious sign-in touches an account, a laptop and a mailbox. A new office touches the internet provider, the network, devices and licences. Each hand-over between parties adds a delay.
With one owner, the team that sees the problem also holds the admin access, the records and the supplier accounts. It can lock an account at night, enrol twenty new laptops before a start date, or set up a new site without arranging permissions with anyone else.
The same applies to opportunities. If a large client asks for your security position before signing, or a hiring round is brought forward, one owner can answer and act in days because nothing needs to be coordinated across parties first.
Gaps close
Split arrangements leave tasks that everyone assumes someone else is doing. Backup restore tests and leaver accounts are common examples. With one owner and one register, each task has a name against it.
Accountability is clear
You have one place to ask, one set of response targets and one client portal, available 24/7. If something goes wrong on our side, we tell you.
Why we don't split the job
We don't offer co-managed or shared arrangements. Two parties with admin rights to one tenant make it unclear who changed what and who is answerable, which is the problem full ownership exists to solve.
To see which parts of your IT have a clear owner today, run the Who owns this? self-check.